The second-hand marketplace Users Share Anger Over Sizing Modifications
Members of the platform have expressed outrage due to a modification that led to items being listed as the wrong size.
The popular resale platform has altered its sizing categories for female and kids' apparel but did not contact every member regarding the update.
Online Platforms Backlash
Numerous buyers and vendors are posting online stating that platform listings now display a modified sizing category compared to what was initially listed as a result of the reclassification.
The company said the revised method more closely matches other platforms.
It has advised users to review their products and update the measurements by hand where appropriate, which has left users frustrated.
Sizing System Changes
Before the change, the measurements included a single numeric size and a letter, such as S/8 or M/10.
The new system has an alphabetical indicator and numerical range for example S/UK 8-10.
In some cases, the sizing has been recategorised - for example a size L was formerly size 12 but currently displays as UK 16-18.
Shopper Accounts
Frankie Bridger, who produces content about larger sizing, explained the modification "makes transactions more difficult".
"Rarely do manufacturers list XL as sizes 20-22," as the platform currently indicates.
Another user, from Glasgow, said garments she listed with size 14 tags were displaying on the service as measurements 20-22.
"If anyone [who is] size 20-22 buys them they're going to be very disappointed," she explained.
Required Changes
Another shopper, based in Derby, said she had been left angered by the change as she had to manually change the sizes on "every single listing".
"Personally, this is quite irritating, because of my ongoing medical condition and platform income has been essential after experiencing income reduction," she stated.
Service Background
The service features exceeding 100 million members, comprising 18 million UK members.
It has emerged as a preferred choice compared to resale services such as eBay and Depop.
This isn't the first time where an unanticipated change to the app has proved unpopular: last year, Vinted reversed a change concerning shipment methods due to shopper criticism.